privacy policy

At AERIS LONDON, we respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

By using our website, you consent to the practices described in this policy.

Information We Collect

We may collect the following information from you:

Personal details such as your name, email address, shipping address, and billing information.
Payment information necessary to process transactions (processed securely by third-party payment providers).
Order history to improve service and provide support.
Website usage data (via cookies) to understand how you interact with our site and improve your experience.

How We Use Your Information

We use your information to:

Process and fulfil your orders.
Provide customer support and respond to inquiries.
Send order updates and important notices.
Improve our website, products, and services.
Comply with legal obligations.

We do not sell or share your personal data with third parties for marketing purposes without your explicit consent.

Cookies and Tracking

We use cookies and similar technologies to:

Enhance website functionality.
Analyse website traffic and user behaviour.
Provide a personalised shopping experience.

You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly without them.

Data Security

We take appropriate measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All sensitive information is transmitted securely via SSL encryption.

Your Rights

As a customer located in the United Kingdom, you have the right to:

Access your personal data.
Correct or update your information.
Request deletion of your data.
Object to certain types of processing.

To exercise any of these rights, please contact us at [Email address].

Third-Party Services

We may use trusted third-party services to help run our business, such as:

Payment processors (e.g., Stripe, PayPal)
Shipping and logistics providers
Analytics tools (e.g., Google Analytics)

These third parties have access to your information only to perform their services and are obliged to keep it confidential.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “last updated” date will reflect the update. Please review this policy periodically to stay informed.