returns and refunds
Returns made easy. if it's not perfect, sending it back is simple and hassle-free.
Our Commitment
At AERIS LONDON, we want you to love your purchase. If for any reason you are not completely satisfied, you may return your item in accordance with UK consumer law.
We aim to make the return process as simple and hassle-free as possible.
UK Consumer Rights
Customers in the United Kingdom have the right to cancel their order and return items within 30 days of delivery.
The cancellation period begins the day after you receive your goods .
Conditions for Returns
To be eligible for a return, items must:
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Be unused and unworn
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Be in their original condition , including all tags and packaging
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Include proof of purchase (order number or receipt)
Items that do not meet these conditions may not be accepted for a refund.
How to Return an Item
To initiate a return, please contact us at:
[Email address]
Our customer support team will guide you through the return process, including return address and instructions .
Please note that customers are responsible for the return shipping costs , unless the item is faulty or incorrect.
Refunds
Once we receive your returned item and verify its condition, we will process a refund to your original payment method within 5 working days .
Please note: It may take additional time for your bank or payment provider to reflect the refund in your account.
Exchanges
Currently, we do not offer direct exchanges . If you would like a different size or item, please return the original item and place a new order.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, please contact us immediately at [Email address] .
We will arrange a replacement or full refund , including any return shipping costs.